Its customer service team sometimes gets overwhelmed by the number of requests coming in, so it can sometimes take a while to get a response. Uber has 93 million monthly active users. Many Uber riders express frustration at not being able to contact Uber customer service. Why Is It So Hard to Talk to Somebody From Uber?
It takes a lot faster for an Uber agent to copy and paste a message or write a custom one than speak with someone over the phone. Operating a 24/7 support line for all of Uber’s customers would cost a lot of money, cutting down on Uber’s profits. The most likely reason for this is to save money. In the United States, there is currently no way for Uber riders to get in touch with an Uber representative over the phone. You can call that number (1-80) after calling 911. The exception is the Critical Safety Response Line, but that is reserved for emergencies in which you require medical or police assistance, such as if your driver got into an accident. Similarly, there is no way for a passenger to contact an Uber employee via text message outside the mobile app. However, drivers do get access to phone support, as do riders who have reached the Diamond level. Unfortunately, there is no Uber phone number for most riders.
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